Clarity Crew

care@claritycrew.in

+91 80502 21306

+91 78926 64379

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Privacy Policy

1. About Your Privacy and This Privacy Policy

Your privacy is extremely important to us. We have implemented a range of measures to safeguard your privacy. This Privacy Policy details our practices regarding the collection, use, and disclosure of your information when using our Platform. By using our Platform, you agree to this Privacy Policy and our Terms and Conditions. If you do not agree, please stop using the Platform immediately.

2. Information Collection, Use, and Disclosure

To use our Platform effectively, we may need to collect certain information from you, including personally identifiable information (e.g., name, phone number, email address), details related to the Counsellor Services, and communications between you and your Counsellor (“Information”). Some of this Information may be health-related data. You choose what information to share, but some services may be unavailable without it. By providing Information, you consent to our collection and use practices as outlined in this Privacy Policy.

We prioritize the protection of your Information. We will never sell or rent your Information. We will only use or disclose your Information as detailed in this Privacy Policy or with your explicit consent.

Uses of Information include:

  • Contacting you with relevant information, alerts, and suggestions.
  • Billing-related purposes.
  • Reaching out to you or authorities if there is a risk of danger or criminal activity.
  • Matching you with a Counsellor .
  • Facilitating the Counsellor Services.
  • Supervising, administering, and monitoring the service.
  • Measuring and improving service quality and effectiveness.

3. Cookies

We use cookies to collect information and improve your experience on the Platform. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies, but this may limit your use of the Platform.

4. Phishing

Be vigilant against online identity theft and account hacking (phishing). We will never ask for your login or credit card information in non-secure or unsolicited communications. Always ensure you provide information through our secure system.

5. Links

Our Platform may contain links to third-party websites and services. We are not responsible for their privacy practices. Clicking on these links is at your own risk.

6. Security

While no internet service can be completely secure, we use industry-standard measures to protect your Information. Our systems and processes are designed to prevent unauthorized access, use, and disclosure. We comply with all applicable data privacy laws and regulations.

7. Service Providers

We may employ third-party companies to assist with Platform-related tasks (e.g., customer service, technical maintenance, billing). These third parties will have access to only the Information necessary to perform their tasks and are bound by confidentiality agreements.

8. Children’s Privacy

We do not knowingly collect information from anyone under 13 years old. If we become aware of such data, we will delete it. The Platform is not intended for use by children under 13.

9. International Transfer

Your Information may be transferred to and stored on computers outside your jurisdiction. Regardless of location, we ensure your data is securely maintained. By using the Platform, you consent to these transfers.

10. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement to comply with the law. We may disclose Information to protect public safety, respond to legal processes, or prevent illegal activities. Counsellors may also be legally required to disclose information in certain situations (e.g., suspected abuse, suicidal potential, threats of harm, court orders).

11. General Data Protection Regulation (GDPR) Notice

For EU users, we may process your personal information to fulfill our contractual obligations, for our legitimate interests, or to comply with legal obligations. Manastha is the Controller of your personal data. Contact our Data Protection Officer with any questions or concerns about this policy or your data.

12. Changes to the Privacy Policy

We may update this Privacy Policy at our discretion. The latest revision date is at the end of this page. We encourage you to review this page periodically for updates. We will not use your submitted Information in a new way without first notifying you and giving you the option to opt-out.
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